Privacy Policy

AFD Reserve ("we," "us," "our") is committed to safeguarding the privacy of our users ("you," "your") and ensuring that any personal information you provide is treated with the highest standards of security, confidentiality, and transparency. This Privacy Policy outlines how we collect, use, share, and protect your data.

1. Information We Collect

To deliver our services effectively, AFD Reserve collects various types of information. This includes:

  • Personal Identification Information: Name, address, email, phone number, date of birth, and other details necessary for account creation and verification.
  • Financial Information: Bank account numbers, transaction history, investment records, and other data relevant to your account activities.
  • Authentication Information: Login credentials, security questions, and verification documents (e.g., government-issued ID, proof of address).
  • Usage Information: Data about your interactions with our website, such as IP address, browser type, device information, and browsing patterns.
  • Communication Records: Correspondence details through customer support, live chat, and email communications.

2. How We Use Your Information

The information we collect allows us to:

  • Provide and Manage Services: Facilitate account setup, manage transactions, process payments, and execute investment requests.
  • Enhance User Experience: Improve our website functionality, personalize user experience, and optimize site performance based on usage analytics.
  • Ensure Security and Compliance: Verify identities, prevent fraud, monitor transactions, and comply with anti-money laundering (AML) regulations and other legal requirements.
  • Communicate with You: Send essential updates, service-related notifications, and marketing communications (only with your consent).
  • Analyze and Improve: Use data analytics to identify trends, manage risks, and improve AFD Reserve's services and user support.

3. Data Sharing and Disclosure

AFD Reserve does not sell or rent your personal information to third parties. However, we may share your data with:

  • Affiliated Entities: For purposes consistent with this Privacy Policy.
  • Service Providers: Third-party vendors who assist in operations, such as payment processors, IT service providers, and data analytics companies, under strict confidentiality agreements.
  • Legal Authorities: As required by law or legal process, to protect AFD Reserve's rights, comply with government requests, or prevent illegal activity.
  • Business Transfers: If AFD Reserve undergoes a merger, acquisition, or sale, personal information may be transferred as part of the business assets.

Each third party is required to implement privacy and security protections consistent with AFD Reserve’s standards.

4. Cookies and Tracking Technologies

AFD Reserve uses cookies and other tracking technologies to enhance user experience, gather usage data, and support functionality. Types of cookies used include:

  • Essential Cookies: Required for basic website functions, such as user login and account security.
  • Performance Cookies: Collect anonymized data to help us improve site performance and functionality.
  • Marketing Cookies: Help us deliver targeted advertising and monitor its effectiveness.

Managing Cookies:
You may manage your cookie preferences through your browser settings. However, disabling cookies may limit the functionality of certain AFD Reserve services.

5. Data Retention

AFD Reserve retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Retention periods vary depending on the nature of the information and legal/regulatory requirements. When data is no longer needed, it is securely deleted or anonymized.

6. Data Security

AFD Reserve takes the security of your personal information seriously. We employ industry-standard measures, including:

  • Encryption: All data transmissions are encrypted using SSL (Secure Socket Layer) technology.
  • Two-Factor Authentication (2FA): An added layer of security to verify identity.
  • Regular Security Audits: Routine security assessments and updates to our systems.
  • Access Controls: Strict access policies that limit data access to authorized personnel only.

While we work diligently to protect your data, no system can guarantee complete security. We encourage you to use unique, strong passwords and to enable 2FA on your account.

7. Your Rights

As a user of AFD Reserve, you have rights concerning your personal data, including:

  • Access: Request access to the personal information we hold about you.
  • Correction: Update or correct inaccurate or incomplete information.
  • Deletion: Request deletion of certain personal information, subject to regulatory retention requirements.
  • Restriction: Limit the processing of your personal data in specific circumstances.
  • Objection: Object to data processing for direct marketing or legitimate interests.
  • Data Portability: Request transfer of your data to another service provider, where feasible.

To exercise any of these rights, please contact us at privacy@afdreserve.com. We will respond within the timeframes required by applicable laws.

8. International Data Transfers

AFD Reserve operates in the UK, but we may transfer your data to third parties or affiliates located in other countries. In such cases, we ensure adequate safeguards are in place to protect your information, including the use of standard contractual clauses approved by relevant regulatory authorities.

9. Third-Party Links

Our website may contain links to third-party sites or services. AFD Reserve is not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party services before providing your information.

10. Children’s Privacy

AFD Reserve does not knowingly collect or solicit personal information from children under 16. If we learn that we have collected information from a child under 16, we will promptly delete such data. Parents or guardians who believe their child may have provided us with information should contact us immediately.

11. Changes to This Privacy Policy

AFD Reserve may periodically update this Privacy Policy to reflect changes in practices, regulatory requirements, or technology. Updates will be posted on our website, with a new effective date indicated at the top. We encourage you to review this policy regularly to stay informed.

12. Contact Us

For any questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us at:

Privacy Officer
AFD Reserve
Email: privacy@afdreserve.com
Phone: +44 746 060 9423